Their Story
Baavet started in 2009 when farm owners Roger and Lesley Payne, were looking for a farm diversity scheme. Since wool prices were rock bottom they felt that something made out of their wool and other local farmers would be a good idea. On a short journey to a friend’s house they came up with the idea of a wool duvet.
Why does your business choose to use British wool?
Baavet has chosen to use British wool, firstly because the business came from a farming background and still is very much part of the beginning of the wool supply chain. But also Baavet is very much committed to promoting British products in general and wool in particular since Britain was once the world’s leading producer and manufacturer of wool products.
What inspires your brand/design process?
Baavet, from its inception, has set out to promote the health benefits of wool, to help convert the British public back to wool for bedding. But also to promote the sustainability of wool and by using British wool and manufacturing process here in the UK reduce the products carbon footprint. Our wool and product has a round trip of about 300 miles before going out to the public. So we can say it’s from Ewe to You.
Free 48hr delivery with DPD or Royal Mail.
We make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the goods or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.
In the unlikely event of goods not being delivered within 7 working days from the dispatch date, customers should advise us. We will make every effort to locate the goods and if necessary, send a replacement at our expense, or provide a full refund.
If the goods arrive damaged in any way, customers should contact us within 3 working days of receipt and return the goods within 7 working days. We will send a replacement upon confirmation that the damaged goods have been returned.
Risk of loss and damage of goods passes to you on the date when the goods are delivered or on the date of first attempted delivery by us. Time of delivery shall not be of the essence of the contract.
Try it for 30 days and if you don’t like it, you can send it back!!
If you are not entirely satisfied with your purchase, you may cancel your order for up to thirty working days, starting on the day after the goods were received. We will be happy to offer you an exchange or refund. We recommend that you obtain proof of postage when returning goods, as we cannot accept responsibility for goods lost in transit. Please note – A Bundle is considered a single item order, we will not accept partial returns on any bundle orders.
If you have opened any boxes to examine the goods this must have been done without damaging the contents in any way. We reserve the right to refuse all returns which fall outside these requirements.
For all returns, except where the goods display a manufactures fault or faults, you will be required to arrange and pay for the return of goods to us.
If you return the whole order, where the goods are not faulty, we will not refund the delivery charge as this part of our service to you has been completed.
Faulty goods returned to us will be refunded in full, including a refund of the delivery charges for sending the goods to you; and the cost incurred by you in returning the goods to us. For this we will require a receipt of postage.
Please take care to read goods care information labels, as we will not give a refund for, or exchange, goods that have been damaged when cleaning, ironing or in the wash if goods care instructions have not been adhered to.
If exchanging goods, and the new goods you require costs less than those you have returned, we will refund to you the difference. If exchanging goods, and the new goods you require costs more than those you have returned, you will be required to pay the difference.
To cancel a contract, you must inform us within the thirty-day period, of your decision to cancel, and include your order reference. Such cancellation must be either:
in writing to: Baavet Cyf, High Street, Porthmadog, Gwynedd. LL49 9NU
by email to: Info@baavet.co.uk
If you cancel your order in accordance with this section, your payment for the order will be refunded in full within 30 days.
This provision does not affect your statutory rights.
All goods must be returned and accepted by us within ten working days of the order cancellation. We reserve the right to refuse goods that are returned outside of this period.
Making Returns
When returning goods, please package the goods in the original packaging.
If the goods are faulty, please state clearly what the fault is and try to package the goods so that it can be seen. Pack the goods securely in a parcel, enclose the returns note and send back to: Baavet Cyf. High Street, Porthmadog, Gwynedd. LL49 9NU.
Any goods that have not been packed correctly and have been damaged on return cannot be exchanged or a refund given.
Process refund and returns here