About Us
Delivery
Returns
Terms
Contact Us

BEHIND THE BRAND

AN INNOVATIVE AND CREATIVE USE FOR BRITISH WOOL

Based in the heart of the UK, UrbanBosk is a family-run business born out of the need for high-quality, warm, durable, sustainable, beautiful, winter footwear that does not compromise on comfort or style.

Having searched throughout Europe for the most premium materials and highly-skilled shoe makers, we’ve crafted an eclectic collection of stunningly unique, classically inspired, long-lasting footwear that delivers it all.

Using wool from British flocks and ethically sourced, hand-stitched, premium Italian leather and suede, our shoes are designed and made with the wearer in mind. Every shoe features sumptuous memory foam insoles and naturally breathable fleece or wool linings.

Understanding the detrimental effects of fast fashion, our shoes are built to last. And, in a country where it rains or snows for almost half the year, we believe it’s an incredibly smart investment, both for your wardrobe and for your feet.

We hope you enjoy wearing them as much as we do.

Love, UrbanBosk

It’s great to know by using British wool we are helping support British farmers as well as promoting a wonderful natural material.

DELIVERY

Royal Mail Free Delivery (Monday – Saturday):
We will deliver your purchase within 3-5 business working days after receiving your order confirmation. Deliveries take place Monday to Saturday, except Bank Holidays.
(No delivery on Sundays and Bank Holidays)

RETURNS

Free Returns using Royal Mail:

We have a 14 day returns policy. We hope that you are delighted with every order you receive from UrbanBosk, but if you are not satisfied with your items, you may return them free of charge within 14 days from when you receive your order.
All returns must be requested by contacting us at admin@urbanbosk.com, and clearly stating the reason for your return.
After 14 days have expired from when you received the items we cannot offer you a refund.
To be eligible for a return/refund, items should not have been worn, damaged, washed or altered in any way, and must be in the same condition you received them.
We cannot refund items which have been used, or are in a state where we are unable to re-sell the items.

Late Returns:

A return request must be submitted to us within 14 days of receipt of your items. Returns received after 14 days from date of initial delivery will not be accepted. Exceptions may apply at the discretion of UrbanBosk Ltd.

Faulty Goods:

We are confident our products are of a high quality. In the rare occasion there is a fault please notify us as as soon as possible, in accordance with the 14 days returns policy by contacting us at admin@urbanboskcom
Please include the following information in your email:
• Your Full Name
• Order Number
• Name of the faulty product(s), and
• State the nature of the damage with an attached photograph(s)

Preparing your item for return:

To process a return we require a receipt or proof of purchase.
Please complete the returns information on your Order Confirmation Slip which can be found inside your original delivery package.
Please place your completed Order Confirmation Slip along with the item(s) you wish to return, inside the original packaging.
– Remove the supplied Royal Mail postage paid grey poly-bag from inside the package.
– Then close the package ensuring that the packaging is securely sealed.
Attach the postage paid grey poly-bag (which has the returns address, barcode and Special Delivery Guaranteed Returns information on it), to the front of the package, using clear tape to seal all 4 edges of the poly-bag onto the parcel.
(The Royal Mail postage paid grey poly-bag must be treated as a returns label, which is to be securely attached to the front of the package you wish to return.)
It is important that you ensure that you have removed the original delivery label from the front of the outer packaging, OR make sure that you have fully covered any old labels, before you take the parcel to your local Royal Mail Post Office.
All Items must be returned to us in their original condition.

(Please keep your receipt as proof of your return)

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request for a refund is approved, then your refund will be processed, and will be payable with the same payment method you chose for purchase.
If you have paid by credit or debit card, we will refund the balance to the card originally used.
If you have paid with PayPal, we will refund the balance to your PayPal account.
* Your balance will be refunded within 14 days after we have received the item(s).

Exchanges:

If you require an exchange please send us an email at admin@urbanbosk.com explaining your reason for an exchange.

TERMS

Terms and Conditions of UrbanBosk Ltd. In relation to the British Wool website.

Copyrighted Materials for Limited Use

This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, music, software tools, and other information (referred to herein as “Content”). This Site and all Content are the copyrighted property of UrbanBosk Ltd. or the copyrighted property of parties from whom UrbanBosk Ltd. has licensed such property.
UrbanBosk Ltd. was trademarked on the 18th November 2016. Trademark number: UK00003179455
All rights in this Site and its Content are reserve in the UK. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except as expressly allowed in these Terms and Conditions. UrbanBosk Ltd. reserves the right to add to, delete from, or modify any part of Content at any time without prior notice. Any modifications to content remain the property of UrbanBosk Ltd. and its licensors.

Product and services

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee your computer monitor’s display of any colours will be accurate.
We reserve the right, yet are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Billing and Account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders, which use the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.
For more details, please review our Returns Policy.

Right of Withdrawal

The legal right to withdraw from the agreement with UrbanBosk Ltd. (also called the legal right to cancel the order) within two hours does apply to the order of merchandise, product or services. To exercise the right of withdrawal you must contact in writing to UrbanBosk Ltd.by email: admin@urbanbosk.com

Indemnification

You agree you shall indemnify UrbanBosk Ltd. and all parties from whom UrbanBosk Ltd. has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material which was not part of the standard Site Content and which you uploaded or otherwise provided to UrbanBosk Ltd. or incorporated into merchandise, products and services . As to clause (ii), you agree UrbanBosk Ltd. have the right to control the defence of any such suit, claim or demand.

Disclaimer of Warranty

The Site and its content are provided “as is” without warranty of any kind, either expressed or implied, including, yet not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. You acknowledge operation of the Site may not be uninterrupted or error free. While UrbanBosk Ltd. make reasonable efforts to accurately display the attributes of merchandise, services and products, UrbanBosk Ltd. does not warrant product descriptions are accurate, reliable and error-free. References and links to merchandise, products or services of independent companies may appear on the Site. These references and links are provided “as is” without warranty of any kind, either expressed or implied.
Some jurisdictions may provide you with certain warranties or guarantees which cannot be excluded by contract (“consumer guarantees”), or only limited in certain circumstances, and nothing in these Terms and Conditions alter those consumer guarantees if it is illegal for UrbanBosk Ltd. to do so. If those consumer guarantees apply to you, and UrbanBosk Ltd. cannot legally exclude those consumer guarantees, then to the maximum extent permitted by law, UrbanBosk Ltd.: (1) excludes or limits those consumer guarantees; and (2) limits its liability at the option of UrbanBosk Ltd. to the following: (a) in the case of services, the supply of the services again or the payment of the cost of having the services supplied again; (b) in the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired. If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 14 days. Certain circumstances are beyond UrbanBosk Ltd. ‘s control.
Please note UrbanBosk Ltd. cannot be responsible for: incorrect purchases, incorrect order and incorrect sizes and damage to the products arising after delivery to you. Please preview your order carefully and correct any mistakes prior to placing your order. UrbanBosk Ltd. does not proof orders created by you prior to processing.

Limitation of Liability

In no event shall UrbanBosk Ltd. or its licensors, suppliers, or vendors, or the officers, directors, employees, or agents of any of them, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not UrbanBosk Ltd. has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide merchandise, products or services you order from UrbanBosk Ltd. or its affiliates, including without limitation, damages arising from mistake, omission, delay, or interruption of service. In no event shall UrbanBosk Ltd. be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorised use of this Site or its content or UrbanBosk Ltd. supplied merchandise, products or services. If you live in a country or state, which does not allow any of the foregoing exclusions or limitations of liability or any of the disclaimers of warranties in the above section, such exclusions or limitations will not apply to you however only to the extent such exclusions or limitations are not allowed. In such case, such exclusions or limitations shall be limited to the greatest extent permitted by applicable UK law.

Notification of changes

From time to time, UrbanBosk Ltd. may make changes to these Terms and Conditions. This may be in relation to changes in the law, the best practice, and changes in UrbanBosk Ltd. services or treatment of your personal information. UrbanBosk Ltd. aims to always display clearly when the Terms and Conditions was last amended on the website.
UrbanBosk Ltd. endeavors to provide you with the ability to fulfill all corporate obligations of the GDPR. UrbanBosk Ltd. ensures you may delete data as if the data is processed within the EU. UrbanBosk Ltd. ensures you may correct your data as if the data were being processed within the EU.
UrbanBosk Ltd. ensures you are able to transfer its data to any EU resident in a human-readable format where appropriate and in any responsibilities concerning reports on data security. UrbanBosk Ltd. endeavors to keep the customers’ data secure through ‘privacy by design and to retain good privacy by design as a standard way to work. Data is held in a secure location, typically an office, where it is reasonable to expect safety.
For times where data is being processed outside of a normal office (such as staff travelling with laptops), staff who work with data are given adequate services to work with standard tasks while holding all personal data in RAM only, such if the laptops power is disconnected then all sensitive data is lost. Travelling data also has normal passwords implemented for this to be effective, e.g. when a laptop is put into sleep mode, or switched off. Other standard data security practices are also acceptable, such as local encryption, as appropriate.
UrbanBosk Ltd. ensures you are fulfilled by all obligations concerning data breaches. If UrbanBosk Ltd. becomes aware of a data breach, UrbanBosk Ltd. informs you of the breach within twenty-four hours of becoming aware of the breach.

Miscellaneous

Severability

If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.

Governing Law

The party you are contracting with and the seller of the products and services offered and sold on this Site under the UrbanBosk brand is UrbanBosk Ltd., a limited company organised under the laws of the United Kingdom with its main office in: UrbanBosk Ltd, PO Box 17564, Birmingham B18 9JN United Kingdom.
All situations related to the protection, the copyright laws of England shall govern infringement, or misuse of copyrighted materials. The laws of England shall govern all other matters relating to your access to or use of this Site. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in London, England. You agree to submit to the jurisdiction of courts sitting in London, England and agree venue in these courts is proper in any such legal action or proceeding. You also agree you not assert, in any legal action or proceeding involving UrbanBosk Ltd., a court sitting in London, England is an inconvenient forum for such legal action or proceeding.
To raise any concerns or questions about the above terms and conditions, UrbanBosk Ltd., may be contactable by:
Email: admin@urbanbosk.com
Address: UrbanBosk Ltd, PO Box 17564, Birmingham B18 9JN United Kingdom.

 

CONTACT

admin@urbanbosk.com