About Us

In 1835, Thomas Appleton set up Appletons in Pitfold Mill, Haslemere, for the manufacture of worsted lace and epaulettes for military uniforms; at one time, Appletons were the only mill in the country which made this braid. Additionally, Appletons made wicks for candles.

Soon after, Thomas married and moved to Elstead, where he took over the corn mill. To this day it is known as the Mill at Elstead and is a well known pub and restaurant. It retains the bell tower which was installed by Thomas Appleton to call the workers to the mill – at its high point some 100 workers were employed here.

Thomas Appleton was still renting other mills in Haslemere and in 1854 bought Sickle Mill. Appletons continued in Surrey until the 1880s when it moved to West London, where it occupied a factory in Chiswick for over 100 years until in 2013 it moved to its current position in Long Crendon, Buckinghamshire.

During this last 100 years, the use of military braid was phased out and the company turned its focus to embroidery and tapestry wool, specialising in British-only crewel and tapestry wool.

Today, Appletons prides itself on the quality and consistency of the wool it produces, Our customers are now located all around the world, but we very much enjoy the link to our roots.

We aim to ship all items within 14 days of order.

Please contact us for more information about our shipping policy: [email protected].

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

www.appletons.org.uk/terms-of-service/

Appletons Wool Ltd
13 Meadow View
Crendon Industrial Park
Long Crendon
Bucks
HP18 9EQ

01844 202733 | [email protected]