All purchases from this website (shop.britishwool.org.uk) are through the Seller and not British Wool.
Please refer to the individual brands Returns Policy which can be found on their brands page (Our Brands). Relevant links provided below:
byLaxtons
Contact the individual brand with the contact details provided on the “Our Brands” section of the website.
If you need to contact British Wool please email esales@britishwool.org.uk.