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BEHIND THE BRAND – DEVON DUVETS

WE TALKED TO DEVON DUVETS ABOUT THEIR BUSINESS AND THEIR RELATIONSHIP WITH BRITISH WOOL

WHO ARE WE?

Devon Duvets is a family-run business, owned by husband and wife team Dick and Pauline Beijen. Gaining inspiration from living in a beautiful part of the country, our fantastic range of eco-friendly 100% natural bedding products, including our fabulous award-winning wool duvets, are handcrafted by a team of professional seamstresses in our Devon workshops. Our products are 100% sustainable – even down to the packaging we use.

BACKGROUND TO THE COMPANY

In 2008, Dick and Pauline Beijen decided they needed a change of lifestyle and left their busy international careers for a smallholding on Dartmoor. They started with beekeeping, soap making and other crafts, expanding into breeding sheep for the production of wool-based products, including for developing their idea of making wool duvets.

In 2009, they were approached by the production company for the Channel 4 programme ‘My Dream Farm’, hosted by Monty Don. Following the airing of the programme in 2010, Dick and Pauline started supplying top UK retailer John Lewis & Partners with a range of wool bedding products. Commercial production started in 2010 and Devon Duvets was born.

PRESENT DAY

Now also selling direct to thousands of happy customers, our natural wool bedding is made from 100% British wool, certified by British Wool.

For our wool duvets, wool mattress toppers and wool pillows we only ever use wool from live sheep, sheared in Spring and Summer in the traditional way, and when they need to be shorn, to be relieved of their heavy fleeces that have grown during the Winter.

PRODUCT DEVELOPMENT AND INNOVATION

The most recent development is our THREE Duvets 100% natural bedding solution, an innovative, patented design that is revolutionising duvet sharing for couples. THREE Duvets utilises two separate duvet sections that can be seamlessly joined together to make one duvet for you both. This allows you and your partner to each choose the filling and tog to suit your individual needs but still share one duvet. The sections can be created with any fillings used to make our wool duvets, alpaca wool duvets or Botanic duvets.

Each one of our bedding products is individually handcrafted, with love and care, by our talented seamstresses here, in Devon. This means, that in addition to our range of standard bedding sizes, we are also able to make bespoke products to your specific requirements, including wool mattress toppers for campervans, caravans and boats.

We are committed to responsible sourcing for all the materials that make up our products, so whichever bedding you choose, you’ll be tucked up with a 100% natural, 100% sustainable, 100% eco-friendly product.

“We have been working with British Wool for many years and are keen to do all we can to ensure the farmers received the best possible price for their wool”

Dick and Pauline Beijen

DELIVERY

Next Day Delivery is FREE for all orders over £50.00.
Delivery for orders less than £50.00 is £5.95.

Dispatches

We aim to dispatch as below however, as each and every one of our filled bedding products is individually handcrafted here in our Devon workshops, there may be a small delay during times of high demand.
Monday to Thursday – Orders received before 3.00pm will be dispatched with free next day delivery.
Friday – Orders received before 11.00am will be dispatched with free Saturday delivery.
Saturday and Sunday – Any orders received will be dispatched on Monday.
Bank Holidays – Any orders received will be dispatched the next working day.

RETURNS

We are a small family business that individually handcrafts each and every one of our duvets, pillows and mattress toppers.  All the materials used are 100% natural and we do not use bonding agents, glues or synthetic linings, therefore products can vary slightly. Our talented seamstresses put a lot of love and care into our filled bedding range, to ensure you receive a quality product that we hope will help to give you a restful night’s sleep, night after night.

Found a problem?

We will have checked your Devon Duvets product before sending it to you.  However, should you find any issues with it once it has arrived with you, please do contact us and we will help you.  If you find any faults that are covered under our 5 Year Guarantee, we are able to accept a return and will remedy for you in accordance with our guarantee.  Full terms and conditions of our guarantee can be found here on the relevant tab on this page.

If your product is not faulty, we are able to accept returns within 14 days of receipt, providing the items have not been used, are still in their original packaging and are in excellent conditon.  Please ensure you provide proof of purchase with your return and our quality controller will identify your order, inspect the returned item and consult with our Customer Service Team who will contact you after inspection.

We do not offer a ‘try before you buy’ service and therefore any item you receive from us will never have been used.  We are sure you will understand, that with bedding items, for hygiene reasons we are not able to accept returns for items that have been used, unless they fall under the terms and conditions of our 5 Year Guarantee.

Do you have any questions about your return?

We are here to help.  If you would like to discuss the reason why you would like to return your purchase or require any assistance, please do contact our team via email on info@devonduvets.com or on 01752 345999. We are always more than happy to assist you so please don’t hesitate to contact us.

Where to send your return

Devon Duvets Ltd
Unit 9, Bluewater Estate
Bell Close
Plympton
Devon.
PL7 4JH

Handling of your return

Upon receipt of your return, the package will be contained in a secure space and left unopened for 72 hours, in line with our workshop hygiene and safety protocols introduced due to COVID-19.  The package will then be opened, identified from the proof of purchase and undergo our mandatory Quality Control check before being referred to our Customer Service Team, where a decision will be taken and contact will be made with you.  Any refunds agreed will be made via the method by which the product was paid for.

Should you wish to discuss the reason for the return or require assistance, please contact us via email at info@devonduvets.com or by telephone at 01752 345399.

This does not affect your Statutory Rights.

TERMS

Devon Duvets makes no warranty that:

the functionality of the Website will be uninterrupted or error-free;
defects will be corrected; or
the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. To the extent permitted by law, Devon Duvets will not be liable for any losses arising out of your use of the Website. This includes direct, indirect or consequential losses including loss of business, loss of profits and any loss of or damage to data.

Nothing in these terms and conditions shall be construed as seeking to exclude the liability of Devon Duvets for death or personal injury caused by its negligence.

Data protection

Devon Duvets acknowledges its obligations under the Data Protection Act 1998 and related legislation. It will only use personal data collected via the Website in accordance with that Act and the privacy policy located on the Website.

Devon Duvets shall use its reasonable endeavours to ensure that any personal data is kept secure but due to the nature of the internet Devon Duvets cannot accept any liability for those who intentionally attempt to gain unauthorised access to the Website (to the extent permitted by law).

Cancellation and Returns

Devon Duvets will of course accept returns of all faulty goods and will refund the cost of the additional postage involved.  Faulty goods will be either repaired, refunded or replaced.  Please read the Guarantee section of these Terms and Conditions for full details.

Goods that are not faulty, may be returned within 14 days of receipt in accordance with your Consumer Rights. The goods must be unused and still in their original packaging, and shipping protective packaging, together with the original order confirmation as a proof of purchase. We cannot refund the return postage.  The items returned will be inspected by our quality assurance team and should be in good condition.  For hygiene reasons we are not able to accept returns for items that have been used or tried, unless they fall under the terms and conditions of our 5 Year Guarantee.

Upon the return of any items, packaging will be left unopened for 72 hours, in line with our workshop hygiene and safety protocols, and then inspected by our quality control team with any refund due made once inspection is completed.

Returns should be made to:

Devon Duvets Ltd
Unit 9, Bluewater Estate
Bell Close
Plympton
Devon.     PL7 4JH

Funds will be credited to the original method of payment.

NOTE: For hygiene reasons, we do not operate a trial purchase scheme and are not able to exchange products once they have been used.  This does not affect your consumer rights as per the terms and conditions of our website but the item must be unused and in its original packaging if you change your mind regarding what you originally purchased.  Because of this, you can be assured that every product which leaves our workshops has never been used previously and is of a high level of hygiene and has not received any cross contamination; a very important consideration.

Guarantee

Each duvet, pillow and mattress topper comes with a 5 year guarantee against:

Case stitching coming apart.
Faulty workmanship during manufacture, such as holes or fabric flaws, filling escaping from the product, migration or clumping of filling that is not attributed to natural settlement.

To claim on your guarantee, please email info@devonduvets.com or call us on 01752 345399

When claiming:

Proof of purchase is required.
Some of our items may qualify for a repair service should they fail during the guarantee period.
We reserve the right to use alternative/similar materials, where the original is no longer available, but cloth cannot be matched to the original.
If your product cannot be repaired, we will replace it with the same one or, if no longer available, substitute an equivalent specification or value towards the purchase of a new product at our discretion.
Please adhere to washing and care instructions, otherwise you won’t be protected under the terms of this guarantee.

Guarantee does not cover/apply:

Damage caused by abuse or normal wear and tear.
If animals have been allowed to sleep or walk on the product.
Unsanitary duvets, pillows or mattress toppers.
If you’ve purchased a whole matching range of duvet, pillow and mattress topper, only the faulty item will be covered.
Accidental damage or weather perils:  you may find that this type of damage is covered by your household contents insurance policy.
Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
Servicing, inspecting or cleaning of the product and failure to follow care instructions.
Deliberate damage or neglect of the product.

Compliance

All of our handcrafted products are made in Devon and are made to comply with British Standards and regulations.  Standards differ from country to country even within Europe so please check that British standards are compliant to the relevant country if purchasing and/or using outside of Great Britain.

Except as expressly provided in these terms and conditions, a person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term. This does not affect any right or remedy of the third party which exists or is available apart from that Act.

These terms and conditions contain all of the terms and conditions relating to your use of the Website. This acknowledgment shall not apply to any misrepresentations and/or breaches of warranty that constitute fraud.

If any term or provision in these terms and conditions shall be held to be illegal or unenforceable in whole or in part such term or provision shall be deemed not to form part of these terms and conditions. The validity and enforceability of the remainder shall not be affected.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. You hereby irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Devon Duvets Ltd
9 Bluewater Estate
Bell Close
Plympton
Devon
England      PL7 4JH

© Devon Duvets copyright 2019

CONTACT

Email:         info@devonduvets.com

Telephone:  01752 345399