About Us
Delivery
Returns
Contact Us

BEHIND THE BRAND – LUNA TEXTILES

BRITISH WOOL HELPING YOU TO GET A GOOD NIGHTS SLEEP

BACKGROUND TO THE COMPANY

We began in 2002 with a small alpaca farm in the Peninne Hills of Yorkshire. We enjoyed the benefit of being located in a textile rich area between the mills of Bradford and the towns along the Lancashire border.

We also ran a small business importing textiles from Peru and as a result of our textile business we were also buying and selling natural fibre bedding items such as pillows and duvets. When the company that supplied the bedding closed due to retirement we had an opportunity to buy a mill and start manufacturing our own natural fibre bedding items. We aimed to make the best duvets and pillows available. We knew we could surpass the quality of most other duvet manufacturers with hand finishing and quality checks across every single item we make.

MANUFACTURED IN THE UK

We built the mill sourcing machinery from across the world to make sure we have the right processes to

produce the finest bedding. The machinery was then brought to a beautiful location on top of the high Yorkshire Pennines where we installed a state of the art computer system to control the production processes.

We then achieved GOTS certification to manufacture fully organic duvets pillows and cushions. To comply with the certification every item we make is individually serial numbered and is traceable back to source. This also guarantees the agricultural welfare of both sheep, land, water supply and manufacturing process. It is a fully audited process which we have passed every year since we gained the certification.

WORKING WITH BRITISH WOOL

We firmly believe in the value of British Wool and hold a British Wool Crook mark as evidence for supporting British farming and British Wool.

We also process such fibres as cashmere, alpaca and a wide range of British sheep breed fibres including Herdwick, Shetland and Welsh wools.

“British wool is such a fantastic product in the sleep environment and really does help give the best nights sleep, we are delighted to be working with British wool supporting British farmers.”

DELIVERY

Delivered within 3-5 days
Delivered Monday-Saturday
(excluding bank or public holidays)
Free delivery when you spend over £100
£4.95 for all other orders

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.
– Any item that is found to have a non-manufacturing related defect after it has been used.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@alpaca-comfort.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@alpaca-comfort.co.uk and send your item to: Unit 7, Craggs Country Business Park, New Road Hebden Bridge GB HX7 5TT.

Shipping

To return your product, you should mail your product to: Unit 7, Craggs Country Business Park, New Road Hebden Bridge GB HX7 5TT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CONTACT

Email:        info@lunatex.co.uk

Telephone: +44(0)1422 416246