Based in Elgin, home of Scotland’s renowned cashmere industry, we take great pride in supporting traditional textile manufacturing in the UK as we lead the way with our unique and patented sustainable duvet filled with our perfect blend of cashmere guard hair and Scottish wool, made in Yorkshire.
Who We Are
Our founder, Joan Johnston, has worked for over 20 years with British and international luxury brands such as Burberry, Ralph Lauren and Dunhill. From creative design and board director to business owner and university programme leader, Joan’s wealth of knowledge and expertise has brought her passion for sustainability, innovation, appreciation of natural luxury fibres and UK manufacture to Ava Innes. Joan developed our unique cashmere guard hair duvets and continues to innovate with new products planned.
Our Ethos
For Ava Innes, luxury starts and ends with good nature. It is defined by ‘doing good, by doing better.’ It’s about the quality and sustainability of the natural materials we source and the relationships we forge, from supporting industry partners, to proudly manufacturing in the UK.
Our Circular Approach
We believe in a circular economy, finding resourceful ways to use and extend the life of our materials and give back to people and the planet. This sustainable approach extends to recyclable packaging and, wherever possible, incentivised end-of-use product return, to help prolong the life of all materials used.
Shipping Policy
We offer free delivery for all orders over £50. There is a small charge of £4.50 for 1st class post of orders under £50.
We aim to send all orders out within 48 hours of receipt and will advise once sent. For larger items please allow up to 3-5 days for delivery after dispatch.
Based in Elgin, Moray, Northern Scotland, for delivery within the UK, we currently use Royal Mail First Class for small packages, Parcelforce 48hrs for larger items and DHL for international shipments.
Delivery Charges
£4.50 on all orders under £50
FREE DELIVERY on all orders over £50
Refund policy
Thank you for shopping at Ava Innes. We are delighted to have you as a customer and hope that you remain with us for many years to come. If you have bought something and have changed your mind, we will accept returns under certain criteria. For health and safety reasons, it is important that the bedding is returned exactly as it was sent to you, unused and in the same packaging, otherwise a refund cannot be made.
Please see our guidance below.
- Returning a product if it is no longer wanted.
We are happy to offer you a return option within 14 days of receipt of goods, if the product is in its original condition, unused and in its original packaging. Any returns that do not fall within this criteria, may be refused a refund. Once the protective seal within the box has been removed for hygiene reasons we cannot accept this product for return under any circumstances. Please note we do not refund shipping costs. We recommend using a tracking service when returning goods, as lost parcels cannot be refunded.
- Returning a product due to faulty workmanship.
We inspect all our products before they are sent out, however should something be below standard, please notify us by email to [email protected] and we can advise what the best course of action will be. For UK shipments a returns label is supplied within the box, via MyHermes.
- Bespoke products that are made to order, unfortunately cannot be returned.
To complete your return, we require a receipt or proof of purchase. Please email us at [email protected] and we will provide instructions on how to make your return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
To return your product, you should send your product to: 42 Mayne Road, Elgin, IV30 1PB.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. For your own protection, we recommend that you send the parcel using a trackable delivery service that also insures you for the value of the goods. The cost of returning the item to us is your responsibility. We cannot refund goods that are lost in transit.
All original shipping fees are non-refundable.
Terms of service
OVERVIEW
This website is operated by Ava Innes. Throughout the site, the terms “we”, “us” and “our” refer to Ava Innes. Ava Innes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Read more here www.avainnes.com/policies/terms-of-service
Contact
Email: [email protected]
Call on: 07907100096
Mon – Fri : 9am-5pm (GMT)
For trade enquiries, whether that be Hotels, Retail Stores, Interior Designers or Press, please contact [email protected]
You can also mail Ava Innes at:
Ava Innes,
42 Mayne Road, Elgin,
IV30 1PB,
Scotland