Premium Wool products by Wingham Wool

UK Delivery

£3.00 for orders less than £5.00
£3.50 for orders over £5.00 and less than £60.00
Free delivery for orders over £60.00

• We currently aim to dispatch orders within 2 working days of it being placed, with 98% of orders leaving us within this time-frame. We do not guarantee delivery within 2 days, however it is likely.  Please be aware that under the Consumer Contracts Regulations we are entitled to up 30 days to get your goods to you, but this would be an exceptional case and we would always get in touch to notify you of any such delay.
• All UK orders are dispatched using a 48hr service from either Royal Mail or Parcelforce. The dimensions, weight and value of your parcel will dictate which courier we use, but the price will always be the same as the one quoted when purchasing.
• Orders under 2kg (packed weight) are shipped via Royal Mail and are not tracked while in transit, this being updated when delivery is either attempted or made successfully. Orders over 2 kg are shipped via Parcelforce and will be tracked from dispatch to delivery.

Your Right To Cancel

• Your right to cancel an order starts from the moment you place your order, and doesn’t end until seven working days from the day after you receive your goods. If you choose to returned goods after receipt then the you are responsible for the cost of return postage.
• Goods must be returned in “as-new” condition. If any damage has occurred then a fee may be charged to cover the cost replacing damaged parts.
• Refunds will be processed and returned to the account which payed for the original order.
• If returning items to us please include: Your name, Address, Order Number, Phone Number and a brief explanation of why you are returning the item.

Faulty or Incorrect Goods

• If you receive goods which arrive damaged or are incorrect then please contact us. In cases such as these we may offer a replacement or refund. In either case there would be no additional fee for returning the item back to us.

Return of Faulty or Damaged Goods

Please contact us as soon as the goods arrive if damaged in transit. If a fault is found on unpacking please report this as soon as possible. We will pay for the cost of return and either give a full refund or replacement, depending on your preferences.

Return of Unwanted Goods

You have a standard 14 day “cooling-off” period which begins the day after you receive your goods. If you change you mind and decide you no longer want the goods during this period then you may return them to us for a full refund.
The cost of return must be covered by the customer.

Items much be returned to us in the same condition in which they are sold. A deduction can be made if the value of the goods has been reduced as a result of you handling them more than was necessary to inspect them. The extent to which you can handle items is the same as it would be if you were viewing them in a shop.

For all returns please contact the office on 01226 742926 or [email protected]

The Legal Stuff

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wingham Wool Work’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Wingham Wool Work’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do not wish to receive cookies please edit your browser settings. All information is anonymous and we do not pass anything on to third parties.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance images and graphics. Reproduction is prohibited without express written permission from Wingham Wool.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms and Conditions of Sale

As of June 2014 the Distance Selling Regulations have been replaced by the UK Consumer Contract Regulations. The most important details are as outlined below.

Incorrect Prices

Occasionally we may get a price wrong online or discounts incorrectly applied. We will always try and honour the price displayed, however this may not always be possible. Acceptance of an order contract does not occur until items are shipped. If we are not able to honour the displayed price we will always contact you and ask if you would like to pay the difference or cancel the order.

Cancelling An Order

Your right to cancel starts the moment you place your order and doesn’t end until fourteen working days from the day after you receive your goods. Goods to be returned must be unused. The cost of returned unwanted goods must be paid by the customer.

Orders for tailor made items, such as personalised blends, may not be cancelled once the blend has been made. However, we will always check to see if we can resell the blend. If we can we may refund payment.

Return of Faulty or Damaged Goods

Please contact us as soon as the goods arrive if damaged in transit. If a fault is found on unpacking please report this as soon as possible. We will pay for the cost of return and either give a full refund or replacement, depending on your preferences.

Return of Unwanted Goods

You have a standard 14 day “cooling-off” period which begins the day after you receive your goods. If you change you mind and decide you no longer want the goods during this period then you may return them to us for a full refund.
The cost of return must be covered by the customer.
Items much be returned to us in the same condition in which they are sold. A deduction can be made if the value of the goods has been reduced as a result of you handling them more than was necessary to inspect them. The extent to which you can handle items is the same as it would be if you were viewing them in a shop.

For all returns please contact the office on 01226 742926 or [email protected]

Lost In Transit

Items will be delivered within 30 days of the order being placed, unless otherwise agreed. If delivery does not take place within this time then you are eligible for a full refund. While we may offer refunds or replacements earlier we retain the right to 30 days.

Drop Shipping

We do not provide a commercial drop shipping service. Any order found to be providing this service for delivery to a third party may have their order and account cancelled.

Guarantee of Goods

If any item fails to work or appears to not be working or does not meet the description of sale please contact us.
As the retailer we are responsible for the items we sell and will never pass the responsibility for replacement or repair to the customer or manufacturer. For items less than 12 months old it will be normal practice in the event of failure to replace the item or to give a full refund. Over 12 months old we will consider repair or replacement depending on the individual circumstances. In law it is considered that an item has a working life, depending on what it is and how used. For example a spinning wheel would be expected to have a life of several years. If it fails during this period due to faulty manufacture then you have rights in law for refund or replacement. This does not include wear due to normal usage.

Courses Terms and Conditions

A non returnable deposit of 10% is required at the time of booking. This is detailed on the booking form.  If we are able to fill the cancelled place 50% of the deposit will be returned.

The balance is due on completion of the course. In the event of cancellation the person booking will be allowed to transfer the deposit to a booking on an alternative future date. The participant booking a course will not be allowed to transfer their booking to another person.

In the event of us not being able to run the course due to unforeseen circumstances a full refund of the deposit will be made. No additional compensation will be made.

Please contact the office on 01226 742926 or [email protected]