Chatsworth Washable Wool Pillow

Woolroom‘s Bestselling wool pillow. Made with 100% traceable and machine washable British wool, sourced from British Sheep Farmers via the British Wool cooperative wool auctions.

Firmness can be adjustable via the safety zip on the horizontal side of the pillow.

Product Benefits

• Temperature regulating
• Naturally hypoallergenic (and approved by Allergy UK)
• Dust mite free
• Contains no synthetic lining/ materials or fibres
• Machine Washable
• Adjustable
• Wool ID® Traceable wool

WHAT IS ‘WOOL-ID’?

Woolroom offer fully traceable wool in our bedding and mattresses. Working hard to source the highest quality wool from around the UK and carrying out the most stringent checks to ensure the welfare of the sheep and fair pay for farmers.

Using the QR code on your product tags you can trace the origins of the wonderful wool inside your bedding or mattress and get to know some of the farmers and sheep who provided it.

Traceability equals transparency so you can rest easy knowing that your bedding is good for you, the planet, the people (and sheep!) who made it.

Sizing

Standard 48cm x 74cm

King 48cm x 90cm

Free next working day delivery for all UK orders over £50.00 orders before 2pm.

For all orders we deliver on a next working day service when ordered before 3pm. We may use YODEL or Royal Mail for UK deliveries so that your orders will arrive as quickly as possible. When placing your order or creating an account your mobile phone number and email should be supplied so we can keep you updated with your latest delivery information. When receiving delivery notifications, you may be given additional options such as leaving your parcel in a safe place, drop off to a pick up shop or rearranging a suitable delivery time. Please note that these options are offered by the courier (usually free of charge) for your convenience.

All orders are sent out on a fully tracked service via DPD. This is for UK mainland orders only, other regions may be a couple of days longer.

1.1
Orders may be cancelled at any time prior to dispatch.

1.2
If you are not entirely satisfied with your purchase, you may cancel your order for up to fourteen working days, starting on the day after the goods were received. We will be happy to offer you an exchange or refund, provided that the goods are returned completely unused, in original condition and in their original packaging (with the exception of Sleep Trial products). This will need to be done within 14 days of receiving the goods and must meet the requirements of section 1.7. We recommend that you obtain proof of postage when returning goods, as we cannot accept responsibility for goods lost in transit.

1.3
After returning to our warehouse all goods are thoroughly inspected and a refund processed within 30 days of receiving the goods. We endeavour to do so quicker where possible. We reserve the right to refuse all returns which fall outside these requirements.

1.4
We offer a free returns policy for the Mainland UK and you will be supplied with a free returns label which will come with your order inside the packaging. This is subject to location. The returned item(s) will need to be taken a DPD Drop off point which is subject to location. Please note: Mattresses, Divans, Bedsteads, Cot Mattresses, Junior Mattresses, Sheep Stools, Boori Furniture are not covered by Free Returns. In this case, except where the goods are faulty, you will be required to arrange and pay for the return of goods to us.

1.5
If you return the whole order, where the goods are not faulty and are not eligible for free returns, we will not refund the delivery charge as this part of our service to you has been completed.

1.6
Faulty goods returned to us will be refunded in full, including:

1.6.1
a refund of the delivery charges for sending the goods to you; and

1.6.2
the cost incurred (if any) by you in returning the goods to us. For this we will require a receipt of postage.

1.7
For reasons of health, safety and hygiene, we are unable to refund or replace any of our goods which are intended to be used in contact with skin, such as all bedding items which have been returned in a used condition, including but not limited to: stainage, covered with human hair or animal hair, smell of perfume or any other odour, different box, or missing or damaged internal packaging. This provision does not affect your statutory rights or apply to goods that are faulty. With the exception of Sleep Trials.

1.8
Please take care to read goods care information labels, as we will not give a refund for, or exchange, goods that have been damaged when cleaning, ironing or in the wash.

1.9
To cancel a contract, you must inform us within the seven-day period, of your decision to cancel, and include your order reference. Such cancellation must be either:

1.9.1
in writing to:
woolroom Ltd, 33-35 Pillings Road, Oakham, Rutland, LE15 6QF, England; or

1.9.2
by email to: info@thewoolroom.com

1.9.3
by phone on: 01780 461217

1.10
If you cancel your order in accordance with this section, your payment for the order will be refunded in full within 30 days.

1.11
This provision does not affect your statutory rights.

MAKING RETURNS

1.12
When returning goods, complete the returns form provided with your delivery and send the product back to us using the returns label* where after receiving our warehouse team will inspect the product to ensure that it fits the requirements for returning. A refund will then be carried out back to the original account used to pay and will be actioned within 30 days. We endeavour to refund quicker where feasable.
A digital version of the returns form can be found here

2.1
Any goods that have not been packed correctly and have been damaged on return cannot be provided with a refund. In this case the product will be sent back to you at no extra cost.

When you do come around to cleaning it we recommend machine washing on a wool/delicate cycle at 30 degrees using wool detergent, a spin speed lower than 800RPM and then line drying.

We do not advise tumble drying in any circumstances.