Roll Mat – Natural Wool

Made in Great Britain, our Roll Mats are as versatile as they are comfortable. Equally at home in front of the Aga, protecting the sofa, or in the back of the car, crate, or hotel room.

The Roll Mat has our signature real wool pile topper, made with 100% British wool. Thick enough to be cosy and snug, whilst still rolling up neatly when not in use.

The wool topper has excellent thermal properties, allowing the body to feel warm in the winter, and cool in the summer.

Wool quickly wicks moisture away from the body, so is ideal for a damp dog after a wet walk.

It is also considered to be hypo allergic, self-cleaning, and naturally breaks down bad smelling bacteria. However, when the time comes, the Roll Mats are machine washable.

Size	Weight	Unrolled	Rolled
Small	Up to 8kg	51 x 69 cm	51 x 13 cm
Medium	8kg – 25kg	87 x 64 cm	64 x 15 cm
Large	25kg +	110 x 85 cm	85 x 18 cm

Size Guide

DELIVERY

Mainland UK Delivery

£10.86 – orders less than £160

£15.12 – orders over and between £160 and £250

18.70 – orders over and between £250 and £300

£22.28 – orders over £300

Please allow 3 working days for delivery.

RETURNS

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

If an undamaged item is returned to us outside of the 14 day time frame, we have the right to refuse the return, or in certain circumstances we may issue a (partial) refund via credit note at The Red Dog Company’s discretion.

It can take up to 7 working days from the date of your return for your parcel to be delivered back to our Warehouse.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Warehouse.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

If you wish to receive a replacement, the new item will be despatched once the original product has been received in our Warehouse.

We cannot accept returns of washed and/or used textile (beddings, cushions, etc…).

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at The Red Dog Company’s discretion.

We cannot accept responsibility for packages that never reach us. We cannot be held responsible for goods lost in transit when using Collect+, Royal Mail, or any other alternative return service which are not arranged via our Customer Service team.

Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by The Red Dog Company.

This policy does not affect your statutory rights.

Damaged / Faulty Goods

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 2 working days of receiving the parcel, or within 30 days should the fault develop after receipt.

Should you wish to return any items please call our Customer Service team on 0808 196 1400 or inform us via email at info@thereddogcompany.com. Please ensure that you include a Returns Slip provided to you by our Customer Services within the parcel.

You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

We cannot be held responsible for items that are damaged for something that was the result of normal wear and tear. Please make sure to read all care instructions on the “Size & Info” section on a product page. If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.

We cannot accept responsibility for packages that never reach us. We cannot be held responsible for goods lost in transit when using Collect+, Royal Mail, or any other alternative return service which are not arranged via our Customer Service team.

Outer Covers are machine washable: All bed and mattress covers are suitable for occasional machine washing on a delicate 30°C cycle, using a gentle detergent, with no fabric conditioner.

Air dry away from direct heat sources.

Do not tumble dry.

For the best results, re-fit covers to cushions when 90% dry.

In order to best preserve the great look and feel of our beds, rather than over-washing, we recommend periodic light vacuuming in order to remove any dirt and grit particles which could accelerate wear.